How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- PayPal, Eximbay
Shipping
Shipping Method : Parcel Service(EMS, DHL)
Shipping Cost: ASIA - $25, THE OTHER COUNTRIES - $40
Delivery Time : 3 - 7 business days
Please take into consideration that some products may take additional time for delivery and processing.
Please note that the price of goods does not include shipping, customs, duty & tax charges.
The shipping charge will be set automatically in the payment window.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Address for returns and exchanges:
- [05575] 서울특별시 송파구 백제고분로12길 17 (잠실동), 4F, AMUN
- [05575] AMUN, 4F, 17, Baekjegobun-ro 12-gil, Songpa-gu, Seoul, Republic of Korea
2. Requirements:
Please take into consideration that refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Q&A forum or Send Email(amunworldwide@gmail.com) within 7 days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) Exchange/refund is not available under terms and conditions below.
- 7 days after receipt of the item.
- If the packaging is damaged, when the value of the product is significantly lost.
- Deterioration of the quality of the product due to the customer's use. (such as laundry, body odor, traces of cosmetics, etc)
- If the price tag of the product, sticker pack, poly bag, etc. are damaged or lost.
- If the product is difficult to resell due to deterioration of the quality or value of the product caused by the passage of time.
- If gift items enclosed with the product are missing.
- Some accessory items are not valid for exchange/refund. (If it is non-refundable or non-exchangeable, it will be noticed on the product detail page.)
- Some items on sale might be non-refundable/non-exchangeable. (If it is non-refundable or non-exchangeable, it will be noticed on the product detail page.)
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by email or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
